Archive for May, 2010

How to measure social media ROI

Thursday, May 20th, 2010

Return on investment is a big topic in the social media world.  When it comes to social media, time is often your biggest investment.  Time is valuable, but what is the return?  What can you measure to determine if your investment is wise?

First you need to create a baseline.  Check to see where you rank for your key words in the search engines.  One of the best returns on social media activity is improved search engine optimization, or SEO results. The more you participate, the more people are aware of your activity and will link to your sites.The bottom line is search engines love links.

Use the free tools found at SEOmoz to measure and analyze the links directed to your sites. This will allow you to keep track of the additional links generated by your social media campaign.

Use sites like Social Mention to measure the increased conversation generated around you and your brand.

Name recognition and improved SEO are powerful results from social media activity. Both will generate sales opportunities.

Make note of the information that you glean and act on from social media.  I have learned many new photography techniques, as well as business and marketing ideas that have earned me thousands of dollars through the years.

Using social media to ask questions about locations saves time and is extremely valuable. Social media takes the hard effort out of finding out where I can photograph, eat, rest, get equipment or hire an assistant.  Today a Tweet or Facebook request will save a photographer hours of time.

Traditional media members have become active on social media and use the space to find sources for articles.  I’ve been interviewed and quoted many times due to my social media activity and connections. I’ve even had the opportunity to write for traditional media as a result of my social media activity.

Business is built on networking.  It has been said it is not who you know, but who knows you. Social media lowers the barriers to many important people.  As your social activity grows and name recognition increases, so too will your access to high-level people. LinkedIn offers key information and access not available just a few years ago.

Make note of the direct referrals you receive from your social media contacts.  One of the biggest mistakes new social media enthusiasts make is trying to sell directly to their community.  You’ll achieve more by teaching your community how to refer your services.

For example, if you know that you receive an average of $625 per 5,000  unique visitors to your site — an increase in traffic by 20 percent as a result of your social media activity — you can directly measure the value of new social media traffic.

Maybe phone calls, e-mails or off-the-street traffic are an important indication of marketing success. No matter your measure of success make sure you set a base line.  Ask your customers how they found you and compare your bottom line based on past campaigns and time frames.

So, what is the return on your social media time investment? Consider these benefits:

  • Improved SEO
  • More industry contacts
  • Increased name recognition
  • New referral opportunities
  • Access to the latest information
  • Develop direct messaging to a community of followers
  • Traditional media opportunities
  • Save time on location or in new cities
  • Increased influence in an interested community
  • Increased Web site traffic
  • Satisfied customers due to better communication
  • Better customer service due to conversation monitoring
  • Improved business intelligence
  • Better understanding of your competition
  • Increase customer loyalty
  • Capture new e-mail addresses for e-mail marketing

What can you add to this list?

I hope you like it

Thursday, May 20th, 2010

Facebook rolled out their new like buttons a few weeks ago.  I think it’s a good idea to jump on the bandwagon.

The success of the tweet meme button for Twitter may be upstaged by the like button on Facebook to drive traffic and earn new subscribers.  Since Facebook and Twitter account for a large portion of the social media activity online,  I’ve decided to remove Sociable, the popular WordPress plug-in.

Sociable places the social media icons of your choice at the end of each post, encouraging readers to share and enjoy posts.  I don’t think readers use them very much. I also think they clutter my page. I do know people share my blog posts on Twitter daily using the tweet button.  I hope even more readers will “like” my humble blog and podcast and share it with their friends on Facebook.

Speaking of Facebook, I think the popular social media platform could find a new competitor if it continues its cocky attitude toward user privacy. Facebook has more than 400 million users. Facebook is a great source of referrals and traffic – it can’t be ignored.

I created a like button for my site as a whole, but plug-ins are available to create like buttons for each individual post.  I may add this option soon.

What do you think?

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Business books for smarties

Tuesday, May 18th, 2010

I was in a bookstore looking for a new read when two enthusiastic young women caught my attention.

They were looking at  books on starting your own business. While this is important information, I  believe too many people begin their research with the “Business for Dummies” mentality. They look for basic start-up advice, such as developing a business plan. Knowing the basics is important, but knowing how to go beyond the basics in the early stages is also important. Questions to ask in the beginning are:

  • Why are you starting a business?
  • Why would someone buy your product?
  • Why would someone recommend your service?

To get the young women started, I scanned the titles and pulled from the shelf Seth Godin’s “Purple Cow.” This book is a must-read in the early stages of starting a new business.

If you are considering starting your own business, look for the books that will help you understand how to create a higher-level business and marketing foundation before you begin to build a traditional business.

Other great books I’d recommend are “Made to Stick” by Chip Heath and Dan Heath, “Blue Ocean Strategy” W. Chan Kim and Renée Mauborgne, “The Tipping Point”by Malcolm Gladwell, and any book by Seth Godin. All of these titles are essential to creating a successful business.

Remember, the question is not how do you set up a business? The question is why will it succeed?

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New Media Photographer Podcast 101

Monday, May 17th, 2010

This week: Rosh interviews photographer Juan Pons.

  • New Media Photographer: A photographer who publishes to the web.
  • Time: 30:08
  • Podcast hosted by Rosh Sillars
  • This podcast is about new media, social media and digital marketing for the photographer.
  • Topics on this week’s show:  New look for the new media photographer blog. Interview with Juan Pons http://wildnaturephoto.com/.
  • New media photographer comment line link love: none
  • Podcast network commercials from Dave Warner Lensflare35 and Jim Goldstein EXIF and beyond
  • Photography news by Trevor Current: Currentphotographer.comtwitter – @trevor current.
  • Photography news Links:

1. Adobe Camera RAW 6.1 Release Candidate Available for Download
2. Hasselblad Releases Phocus 2.5 for Mac
3. Samsung Bundles Boingo Wi-Fi with New Digital Cameras
4. Canon PowerShot SD4000 IS Digital ELPH Camera
5. Canon Produced 40 Million EOS SLR Cameras
6. Sony’s New Compact Interchangeable Lens Digital Cameras
7. Sony Working on New AVCHD Camcorder with Interchangeable Lens System
8. Induro PHQ 5-Way Panheads
9. World’s Largest Photo Taken with GigaPan EPIC Pro
10. Google and the Small Business Administration Team Up

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Hacked!

Saturday, May 15th, 2010

Some of you may have noticed the New Media Photographer Web site was hacked on Thursday.  My apologies if you were directed to a malware page or if a virus attempted to download to your computer.

As I understand it, the issue originated on the server-side based at GoDaddy.com.  It has affected a number of WordPress sites including some well-known blogs.

I wish to thank those in the New Media Photographer community who alerted me to the issue. First, thanks to my wife, Shirley, for alerting me to the fact that some of our friends’ blogs were under attack by the virus. (My apologies for acting like it wouldn’t happen to my blog.) Also, thanks to Frederic Sune for raising the red flag, to Joseph Cristina for his technical support via Skype, and to Scott LePage, who took the time to call my office to alert us to the problem. All involved helped  call attention to the matter so the problem could be quickly fixed.

I was able to fix the issue within an hour thanks to the generosity of the people at http://sucuri.net. I followed the instructions found on their blog , uploaded the script, and cleaned out my system.  They even have a free service to monitor your site for malware.

On a happier note, I hope you like the new site design. I’m sorry it didn’t get a better introduction.

If you have any questions or concerns, please let me know.

Rosh

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