Archive for June, 2010

Why is search important?

Tuesday, June 29th, 2010

The Internet is where people look for information about your product or service. Companies such as Microsoft (Bing), Yahoo and Google have created programs to help make it easier to find what you are looking for among the millions of sites on the Web.

The Web is stitched together with links.  In the early days, following those links from page to page was the way to get more information on a topic. As the Web grew, a better search method was needed.  WebCrawler was the first full text search engine using meta data to rank Web pages.  I recall using Webcrawler for years until Yahoo, another meta data based ranking system, grabbed the attention of Web surfers.

Since the search engines were key-word based (meta data) the strategy was to use as many key words as possible to get your name to the top of the search results. In the late 1990s, Google came along and changed the search game.

I didn’t like Google’s search results in the beginning. Honestly,  I thought they were awful.  They based their results on links to a Web page using Google’s own formula called page rank.  The Google algorithm has improved over time and is updated continuously.   Recently Google released its newest incarnation of the algorithm called Caffeine.  This version places more influence on the freshness of content by indexing pages quicker.  This means not only do you need quality links coming to your site, but fresh content will play a greater role in were your Web page is listed in search results.

So, why is search important?  Because it is the most-used method on the Web for people to find your product or service.  If you are not thinking about how search engines can better find you and how you can become a more active member of the Web community.  You are losing money.

Here is a great a video created by Google featuring Matt Cutts explaining how Google search works.

New Media Photographer Podcast 107

Monday, June 28th, 2010

This week: Photographer Pascal Depuhl is “catching the light” and sharing  great social media tips.

Hiring a photography representative

Friday, June 25th, 2010

It is not shocking to learn that many photographers do not like marketing and sales.

Photographers like to take photographs.

Many photographers feel that hiring a good representative will solve many of their problems.  While a sales representative can be a big help, he also can create new problems.  If you’ve found an established representative, you are lucky. Most of us will need to train our own.

I’ve hired and trained many representatives over the years. Based on my experience, the following criteria must be met before considering a sales person for my businesses:

1.  They must have sales experience.

2. They must have some knowledge of my target market.

3.  They must love to network.

Before you hire someone, ask yourself: Would I buy from this person? Would I trust this person with my business? Would this person represent me well in the marketplace?

Take note of how they handle the interview.  Did they confirm the appointment? Are they prepared with good questions? Did they follow up by sending a thank you card?

Don’t worry about their photography experience; just make sure they are excited about your product and services.  You can train them in the basics.  Remember, you need a sales person not another photographer.

Here is the bad news: Just because you have a sales rep doesn’t mean you don’t have to be part of the marketing or sales process anymore.  Many photographers make this mistake.  Having a rep means you now have two sales people: your representative and you.  The good news is when you are busy someone is still marketing and selling.

Make sure you have a plan for training your representative.   Teach him about the sales process, your style, pricing, philosophies and workflow.  Make sure you put these ideas in writing.

Based on my experience, representatives usually receive about 20 to 30 percent commission on the photography fee.  If you find yourself, at any point, trying to figure out how to avoid paying commission, having a representative may not be right for you. If you feel sales people are costing you money rather than earning a deserved commission for a job well done,  you have the wrong attitude.

If you want to have a good relationship with your representative, develop the mindset that you can help him earn more.

Remember, if a rep sells $100,000 worth of photography in a year for your business, he is only taking home about $25,000 – hardly a professional living if he only represents you.

Consider hiring a representative to work with you and other photographers specializing in different photographic disciplines. As a team, negotiate and develop a base salary or draw for the rep. A diverse group of photographers gives the rep a greater opportunity to sell more photography.

There are many possibilities. Few people will have the same passion for your work as you do.  A sells representative will be  helpful if you both have the right attitude.

Rosh

Your marketing filter

Tuesday, June 22nd, 2010

Before you begin marketing your company,  I recommend you run your ideas as well as your company philosophy through the marketing filter checklist below:

1. Why are you in business?

2.  What does your customer get out of the relationship?

3. What do you want your reputation to be?

4. What is your story?

5.  How will people benefit from associating with you?

6. Would you buy your product or service?

7.   Why would someone refer you?

8.  What makes you unique?

9.  If your competition cuts their price tomorrow, will it matter?

10. What is your brand’s cause?

I think the last item on the list might confuse some people.  I don’t mean to what charity does your company contribute. I want to know if your fans would proudly display your logo or brag about you.  Apple, Starbucks and Southwest Airlines are causes.  Apple is about individuality and the latest in cool technology. Starbucks is a lifestyle more than it’s a cup of coffee. Southwest  Airlines is about affordable air transportation.  Fans love to share these stories. I’ve read them in just about every business book I’ve picked up lately.

Run your business and marketing through the above filter.  Make sure you have a story, a cause, and understand why you are in business.  Make sure your business is about serving your customers.  Don’t let the quick-buck mentality ruin the opportunity for a growing business or career.

Once you understand the answers to the above questions you will have an easier time creating effective marketing materials, headlines and campaigns to attract new customers.

I use three of the  10 filter questions every time I consult on a marketing campaign.  I’m not going to tell which three, but the secret sauce is in there.

Rosh

New Media Photographer Podcast 106

Monday, June 21st, 2010

This week: Rosh shares a list of new information for the new media photographer. When is the best time to post to social media.