We all get frustrated when dealing with difficult clients.
Some clients ask the same questions, delay projects, and forget what they are supposed to do. Don’t get mad. Instead, look for the opportunity in the frustration.
When you send an e-mail, make sure you include previous e-mails, restate the questions, and be sure to include your contact information. When you think people should remember something, they usually will not. When you hear clients asking for the same thing over and over, don’t get upset. Make the answers a standard part of your work flow.
Every time I share a web gallery with a client, I include the link and the password. Even if the client has used the system or gallery 100 times before. Some information is worth repeating.
What is it that your clients don’t seem to get? What are they always forgetting? Make note of these things and find a solution. Maybe the answer is to offer more information at the beginning of your assignments. Let them know if a project stalls, you will officially pause it, or bill them after a certain period. Send out more than one reminder. Send out lists related to what clients need for an assignment.
Some people have suggested that all this follow-up and additional information will make clients more dependent on me.