Posts Tagged ‘business’

How to start a photography business

Saturday, February 18th, 2012

Starting a photography business is  big step.

Please listen to this warning.  Having family and friends hire you and tell you your photography is great is not reason enough to go out on your own full-time.

How will you know when the time is right?  When people in your circle, family and friends refer you to people outside your circle.  This is a sign of trust.  Once the referrals come at a consistent pace you should evaluate your progress. It may be time to take the next steps.

For some people, starting part-time is the right answer.

The first thing you need to understand is what you are about to do is start a real business. Understanding business is important. The competition in the photography industry is too great.

Decide what type of photography you wish to focus on and who would be interested in hiring you or purchasing your images. This is called finding your target market.  One thing I recommend is that you discover your and.  You need to separate yourself from you competition.  The reality is everyone with a camera or smart phone is your competition.

Add up all your expected expenses. Include everything such equipment, rentals, gas, insurance, set materials, assistants, processing time and how much you wish to make in a year.  Then divide the number of assignments, days or hours you expect to earn over the next year. Use your current history as a benchmark, not what you hope or think the number should be. This will give you a realistic gauge as to how much you should charge.  I often recommend per image pricing. If you are still unsure compare prices of other local photographers.

Don’t be the cheap photographer.  This business practice is a race to the bottom.  The only way being the cheapest will work is if you are Wal-Mart.  You’re not Wal-Mart.  You are a professional.  Photography buyers don’t give the big or important jobs to the cheap photographer.

Make sure you keep a list of your rates easily accessible so you will properly estimate all projects.

Develop your branding style and look.  I recommend you hire a good designer.  It will make all the difference in the world in terms of making your business look professional.  Keep the key elements of your look consistent throughout your paperwork, business cards, sales materials and website.

You must have a website.  If you are a photographer and you don’t have a website, you are not in business. Start with a website using your very best images.  Make it is easy to contact you; list the ways on every page.  Don’t expect people will click over to a contact page or fill out a form to do business with you.

Make it easy to do business with you.

Contracts are important to protect you and your clients.  Make sure you keep your copyright unless someone pays for it.  The only real good reason someone would need to purchase your copyright is if they plan on reselling your images.

People are the secret to your success.  Network, network, network.  Connect with people online and off.  Never stop. Everyone is an opportunity for a referral.  Make sure you encourage and reward people who refer new business to you.  These are your fans, supporters and champions. They must be cherished.

Never stop learning.  Photography, business and marketing rules are always evolving.  Read books, watch tutorials on YouTube, take classes, workshops and seminars.

Go to work every day.  If you work for a company, you are expected to be on the job at least 40 hours.  Each day you must prospect for work and do the work you were hired to do.   Keep developing better and more efficient workflows, better techniques, and improve your marketing.

Remember, the day you think you have arrived, that you can let up on the gas pedal, is the day your business and photography begin to decline.

What would you recommend to someone starting a business?

Rosh

 

Photographers – Are you ready for new business?

Saturday, February 12th, 2011

Today I share a car-cast. I talk about being prepared for new photography opportunities. Are you prepared?

Great networking – poor results

Wednesday, October 20th, 2010

I was having lunch with a friend.  We started talking about networking and he made an interesting observation.  Many of the best networkers he knows are dirt poor.

Why?

Don’t good networkers meet a lot of people, connect others and build followings?

Yes.

Unfortunately, many networkers are great at making the connections, but they can’t fulfill.  They have poor follow through or offer little value beyond being a good person.

They are not bad people.  The fact is many community connectors are not detail people.

Details and follow through are mandatory for fulfillment.  Great networkers, big thinkers and idea people must employ a quality support team behind them to achieve success.

Rosh

Solutions vs. the rules

Thursday, August 12th, 2010

I had an enjoyable time the other night at Tweetea, a local Tweetup.  Tweeteas are held Tuesday evenings at a tea house in Royal Oak, Mich.  I’ve attended about five Tweeteas and enjoyed each one.

After the event, a few people decided to move the conversation to a nearby bar.  I was asked to join the group. I said, sure, why not?

About eight of us reconvened on an outside patio at a nearby bar.  The patio contained round tables that seated four or five people.

Someone decided to push two of the round tables together so we could all sit as a group. Right away a bar employee walked up and separated the tables, explaining that joining the tables was a violation of the fire code.

OK. I understand the need to maintain safety standards.

So, I turn my chair from my table toward the table where most of the folks were sitting.  A few moments later, the employee returned. Once gain citing the fire code, he asked me to turn my chair back to its original position at the empty table.

As this was unfolding, I also was debating inside my head whether I should just go home. My family soon would be back from a day trip to the beach. They may need my help. I had a gut feeling that I should leave.

So, I let the concerned employee make the decision for me.  I stood up, announced that I would leave, and that I’d catch up with the group another time.

I didn’t leave mad, with steam coming out of my ears, because I was inconvenienced.  The bar will survive without the $10 I would have spent on drinks.

The experience, however, did get me thinking. On my way out, I made note of other seating options inside the bar that would have accommodated our group and not violated safety regulations. I also thought this situation would make a good blog post.

It dawned on me that the employee that was treating us so rudely was more concerned about following rules than finding solutions.  I see this a lot in businesses of all types and industries.  A rule or policy is established and the stupid customer is penalized for not understanding it through osmosis.

I’m not complaining about fire safety rules. I’m  merely pointing out one employee’s complete lack of desire to give customers a positive experience. There are ways to find solutions while observing the rules.  In this case, the employee could have taken the extra step of finding a way to accommodate our group while maintaining safety by moving us to a different location within the bar.

I see business owners regularly creating rules and polices designed to minimize loss.  Before they know it, almost every customer who walks in the door is the ignorant enemy.

You’ve seen it.  You’ve felt the tension. You feel like you’ve done something wrong by walking in the store.

Are you setting up rules that make it hard to do business with you?  Don’t cut off all your customers at the knees because of a few bad experiences.  Develop policies that create win-win solutions when rules aren’t followed and things don’t go as planned.

Rosh

Social media and customer service

Saturday, May 29th, 2010

A consultant contacted me today asking for guidance.  He is preparing a presentation on customer service and wondered if I would share some ideas on how social media supports customer service.

As a warm-up exercise, I’m sharing a few thoughts with the New Media Photographer community.  Feel free to add your ideas in the comments.

I believe the best customer service begins with great communication.  So, the question is, how can social media improve communication between a company and its customers?

Unfortunately, most companies don’t have the resources to staff a customer service center 24 hours a day.  This is where social media plays an important role. It can support customers around the clock at little or no cost.

What makes social media social is the ability to respond to the content creator.  This communication develops an extended community that supports customers.  Providing platforms, such as a forum where customers can ask and answer questions, is an excellent customer service resource.

Videos uploaded to YouTube are a good start when thinking about customer service. The best customer service videos respond to common questions, such as a DIY installation, product use or repairs.  Service companies should offer videos explaining what to expect when hiring their company

A wedding photographer, for example, could create a video explaining her workflow and what to expect before, during and after the wedding.

I’m amazed at the number of businesses that think customers intuitively know how to best use a product or service.  The more information a customer is armed with, the more satisfied he will be. This is assuming the company follows through with its end of the bargain.

Monitoring the social conversation is extremely valuable to a company.  The information provided by the public, if acted upon, can lead to improving products and customer service.

News travels fast in the social media. If a problem starts to develop, a solution or response can be made before the issue gains traction.

Phone conversations take time. A quick tweet can direct a customer to a solution.  Blogs and Facebook pages are excellent resources for customers to keep up on the latest company information.

Social media is a form of communication.  Quality communication through the social web will serve the customer as well as the company.