Posts Tagged ‘clients’

Your intern is not the expert

Tuesday, January 24th, 2012

It’s amazing how many of my clients ask me if their intern, assistant, or most inexperienced person on staff should do their social media marketing.

Really?

In some cases, social media drives more than 30 percent of a photographer’s income.  The percentage is higher for wedding and retail photographers.

Should the person who knows the least about your company or industry  be the one representing you out in the world?

No.

There is a myth that young people are social media savvy because they all have Facebook accounts.  That is like saying my aunt Lucy should deliver my next direct mail campaign because she sends me postcards while on vacation.

Teenagers tend to know their cell phones inside and out.  Would you hire a teenager to call on your best client or make the introduction call to a hot prospect?

Of course not. That is what you are doing when you entrust interns with your social media.

Now, the good news.  Interns and assistants are a very useful part of your social media campaign.  Have them set up accounts, monitor your accounts, track Google alerts, research information, look for articles to share, and post information directed by you.  Social media is social and not about posting your latest press release.  It is a two-way conversation; a knowledgable person needs to be the conductor of such an exchange.

How would you train your assistant to attend a networking event on your behalf?  You must have confidence in your team member. Will she represent you well?  If you are satisfied with her abilities, let her respond to basic social media comments and post standard information.

Make sure you have policies in place to support your team.  They need to understand when it is appropriate to comment and when they need to hand over the matter to you.

Social media for business is most beneficial when used for networking and educating prospects and clients.  Ask yourself: Who is the best person to take on that role?  If you can spend an hour a day networking online in the name of growing your business, I say ultimately the job is yours.

 

 

Don’t get mad at your clients

Friday, January 6th, 2012

We all get frustrated when dealing with difficult clients.

Some clients ask the same questions, delay projects, and forget what they are supposed to do.  Don’t get mad. Instead, look for the opportunity in the frustration.

When you send an e-mail, make sure you include previous e-mails, restate the questions, and be sure to include your contact information.  When you think people should remember something, they usually will not. When you hear clients asking for the same thing over and over, don’t get upset. Make the answers a standard part of your work flow.

Every time I share a web gallery with a client, I include the link and the password.  Even if the client has used the system or gallery 100 times before. Some information is worth repeating.

What is it that your clients don’t seem to get? What are they always forgetting? Make note of these things and find a solution. Maybe the answer is to offer more information at the beginning of your assignments.  Let them know if a project stalls, you will officially pause it, or bill them after a certain period. Send out more than one reminder. Send out lists related to what  clients need for an assignment.

Some people have suggested that all this follow-up and additional information will make clients more dependent on me.

Exactly.

Rosh

 

Still not learning the per-image pricing lesson

Wednesday, September 15th, 2010

One of my  photographer friends, who’s heard my per-image pricing rant for years, got burned (again) using the outmoded day-rate/hourly rate system.

Unless you are photographing a time-locked event, hourly rates don’t make sense in the digital age.

So my friend told me, with a long face, that his longtime client demanded that he lower his price by $30 per hour or else they would outsource the work to India.

Although the art directors were not in favor of this action, based on poor results in the past, they knew the agency owner would do it in a heartbeat.  So, my friend lowered his rate.

The client arrived a few weeks later for their  regular two-day shoot. My friend usually doesn’t hire an assistant for the job due to the low rates. An assistant would be helpful since there is a lot of prep work for each of the products. This time the agency brought an intern to help with the shoot.

The photographer was pleased to have the support. The intern prepped all the products. All my friend had to do was light and shoot.  They got the job done in a day.

Unfortunately, because he works hourly, he not only lost $30 per hour due to the agency demands, but he also lost an entire day’s worth of work. Why? He placed the value of the shoot on his time rather than the images.

Photography is much more efficient in the digital age.

I had an assignment during the same time period.  We actually had to divide the studio space to accommodate both shoots.  My shoot was much simpler: 35 metal parts on a white background.  I got my assignment done in four hours (not including processing) and I earned six times as much money.

My client didn’t care how much time it took.  If I needed to spend more time, I would have done so.  I was on a roll and the light was landing just the way I wanted it.

I even took additional, detailed images that they loved and purchased.  It didn’t faze them that they had to pay more because they saw the value in each image.  Not only that, they sent more products to shoot because everything looked so good.

The sad reality is that most companies don’t place much value on your time.  Honestly, minimum wage is too high for most companies. To suggest that your time is valued at $1,500 a day or $125 an hour is not going to fly. This is especially true if companies are not used to working with photographers.  What can be justified is the $75, $125, $200, or $300 spent for each beautiful image created, which ultimately helps the company sell more products and services.

Retail clients think the same way about your time.  I’ve had people looking for wedding photographers wonder why photographers can’t just work for $20 an hour like the rest of society.

Place the value where it should be: on your images. You never know, you just might make a living.

Rosh

Photography is an important part of social media

Thursday, August 19th, 2010

The more I work with clients related to social media the more I realize the importance of photography.

Photography supports the engagement effort.  Quality photography helps to tell the story clients are enthusiastically trying to share.  Good photography helps brands look professional.

There are times when amateur and candid photography is needed.  Viewers don’t always want everything to look slick and perfect.  Especially when it comes to everyday moments related to the people connected to the brand.

As much as people want things to be real in social media, they still make judgments.  If people look scary, tired, grumpy or unprofessional in their images, that is the impression left with the viewer.  If products are placed against a white wall and shot with an on-camera flash, the inferior image will not instill feelings of confidence and quality.

Bad food photography will turn a prospect’s stomach.  Off-color food and poor lighting will drive people to the door.

I’ve been creating catalogs of images for my clients to use on Web sites and in everyday social media. I spent a few hours on Monday creating 50 images I can use for demonstration and  support of new social media programs and offerings.

Photography is still important.  It’s the photographer’s job to demonstrate this in today’s marketing environment through multiple uses and creative strategies.

Rosh

The Latest on Google Wave

Wednesday, March 10th, 2010

Following the deafening silence from the Internet community and calls that last year’s hyped platform is dead, Google is working to improve its beta version of Wave.

It’s no secret that I’m a Wave fan.  I’m also realistic.  Google has to make  many improvements. Here are some of the developments:

As I’ve recommended,  it is important to keep up with new activity on your Waves. One solution is to install a browser plug-in. I’m using the Firefox plug-in for Wave.

Hyped as the e-mail killer, Google Wave is now using e-mail to keep users up-to-date with their accounts. To add e-mail notifications, look for the settings next to the inbox icon. I believe this is a smart move and should benefit all users.

In January, Google also added a read-only function to Wave. Previously, all Waves had read and write functions, which allowed people to make changes to any Wave to which they had access.  This is part of the appeal of Wave. When you make a Wave public, however, this can lead to problems. Another nice feature:  click on the individual members of a Wave to adjust their access.

Google also improved the history function by creating a restore option.  Not only can you view the history of a Wave, but also you can restart the Wave at a previous point in its history.

The Google team says it plans on adding a reply only option too.  This would allow users to add and adjust their comments without affecting the rest of the Wave. (I think that concept is also called a blog.)

I like Google’s improvements. Although speed is still an issue, it seems to be getting a little better.  If you have not tried Google Wave,  give it a shot.  Collaborate on a project. Plan an event with friends or family.  Share information with the Wave community or plan a photo shoot with other people.  The uses are endless once you understand the basic concept of this collaborative tool.

Rosh

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