Posts Tagged ‘Services’

Some people don’t get it.

Saturday, November 21st, 2009

Metro Detroit has a new daily newspaper:  the Detroit Daily Press, which is scheduled to be online Nov. 23.  Well not online, they don’t have a Web site yet. This new publication will be available in print for daily delivery to Metro Detroit newspaper readers. You’ve got to be kidding me.

I love newspapers. I spent almost 20 years of my life photographing for print media.  I wish there was hope for the survival of the industry.

The day I presented my New Media Secrets talk to the Denver Press Club last winter,  the Rocky Mountain News shut down.  I knew about this before many others. Why? Credit the immediacy of social media.  News was coming directly from the Rocky Mountain newsroom via tweets and  Facebook status updates from employees who’d just learned it was their last day on the job.

That was the day I declared myself free of my dependence on old media for my income.  I’ve not solicited any of the local media for work since.  It has been a rough transition, but my career is better off for it.

I know a number of local writers jumping on board this new publishing venture. I sincerely wish them the best.  But, all I’ve heard through the grapevine are old attitudes about the need for print media.  The investors are outsourcing many of the services and setting up the paper like they would have in the 1970s. I’ve not heard any concern for photography, video, Internet or new media concepts.

In other words, nothing new is being created and there’s  little commitment to the growth and innovation of the industry.

I understand the owners have committed two months’ worth of capital to support the project. Even in a good economy, two months of capital is not enough to support a start-up publication. In a declining media market, with few advertising dollars available in the depressed market we have here in Detroit,  it appears destined for failure.

According to the recent Razorfish digital brand experience report, 84 percent of consumers get their current information and news online.

This upward trend will continue. The two traditional major daily papers in metro Detroit now only offer home delivery three times a week, which is the impetus for the launch of this new daily paper.  This doesn’t even take into consideration all the other newspapers and magazines that have closed this past year in Michigan.

Another concern about the health of this endeavor is the lack of buzz, marketing or community-building strategies. The only reason I knew about the new newspaper is because friends of mine where applying for positions with cheap rates and no benefits.  They have only offered a few traditional old school press releases.

Their Web presence seems to be a secondary concern. Their target market goal is the more than 100,000 baby boomers missing their traditional daily paper. Are baby boomers really missing their newspaper? While boomers don’t seem to be embracing the online editions, returning to old-school methods doesn’t seem the answer.

I hear the Daily Press now has a Facebook page. Do they know what to do with it? Do they have a plan? Are these extremely misguided people wasting a lot of money?

Rosh

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Stop selling; start educating

Friday, November 20th, 2009

One of the main goals of social networking is to develop a community of people around you who care about who you are and what you do.

Some people call them tribes. I flinch every time I hear that word because it’s a contrived use of the word developed by Seth Godin. I love Seth Godin; I think he is a genius. I’ve just refused, from day one, to hop on that train.  The word community works fine for me.

Meanwhile, back to my regularly scheduled rant.

The goal is not to sell to your community.  Your goal is to educate.  In most cases community members are already fans, supporters or customers of you, your product or service. They are already sold.  Don’t turn them off.

Just like networking offline, you are better to educate the people you meet.  Share your story. Listen to their stories.  Offer the information that will help them find quality referrals for you.

Givers gain: It means the more you give, the more people will want to give back to you.  Your job is to train your community and spend the rest of the time supporting them.

Rosh

I’m considering offering some new seminars around the country. I’m looking for community input. Please take the quick poll below.

Traditional media is still important to your business

Saturday, August 15th, 2009

Mass media still reaches millions of people each day.  Your local newspaper reaches thousands of readers.  Using traditional media to promote your business still is extremely effective.

Traditional media sources are not as personal as social media. You will need larger circulation numbers to cast your net to find, attract and develop new fans. TV, radio and newsprint still offer excellent channels to attract new members to your social media community.

Your social media community is populated with your most influential fans: people who like what you do, what you stand for, or what you say.  These people support your efforts and help spread the word about your work.

Being a convert to social media and a fan of its potential doesn’t mean you shouldn’t take advantage of all the avenues available.

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Ten years too late

Wednesday, July 29th, 2009

Yahoo! launched its new front page about a week ago.  It’s clean, it integrates social media, and it offers local news on the front page. This is a great deal for local print media; unfortunately, it is 10 years too late.

Yahoo has enough issues of its own. They have made a lot of bad moves over the last few years. But, the addition of local news as part of the front page news stream is something I believe viewers will appreciate. It should have been there a long time ago.

Local news and advertising have become a focus again over the last few years. Google finally jumped into the local news game in February 2008.  Although I’m sure it’s easily accessible, I don’t believe I’ve actually looked at their  news offerings. But, it has been hard to miss their aggressive efforts to display local searches in the last year.

In the social media realm, Facebook has been very successful with its local focus,  earning a majority of its revenue from local advertising.

Yahoo has been working on the process of developing local news for years.  They started testing as early as 2004 with limited sources.  In 2006 they softly launched their local news and have continued to develop more sources since then. But the main focus has been national news. This is what has finally changed.

I’m excited to see the connections on Yahoo. Especially since I’ve worked at a few of the smaller daily newspapers that the Yahoo aggregator is now sourcing. It should be a real traffic driver for local media and added support for generating loyal yahoo.com viewers.

This alliance and prominent display of smaller local newspapers should have happened years ago when both Yahoo and the local print media had some strength left in them.   Local news aggregation is the starting point in a long process.  At this point I have to ask: Do Yahoo and local print have enough time to develop the relationship?  Is it too late to forge this new alliance toward new levels of necessary innovation and success?

I don’t know how this recent relationship developed. I do know that local newsprint media would have never bought into this idea a decade ago. Newspapers would have considered it a loss to share local content. If Yahoo had streamed local feeds to their front page,  the papers would have sued rather than celebrate the additional traffic directed to their Web sites.

Newspapers have traditionally devalued the Web.  They gave away advertising space for pennies if advertisers chose their medium of delivery.  The world continued to change and newsprint had no realistic plan.

I checked the unique visitors to the Web sites of the newspapers mentioned above.  They received two to three times the Web traffic each month compared to their print circulation.  Why can’t they monetize that?

Now that local media seem to have their heads out of the sand, can they make more deals with traffic-driving Web sites? Will they take advantage of the new traffic coming from Yahoo? Can sites such as Yahoo build more quality relationships with local media that would build loyalty?

Does anyone care anymore?

Rosh

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